Refund policy

Refund Policy

At Breezeora, we stand behind the quality of our products. If your order arrives damaged, defective, or incorrect, we'll make it right.

Eligible Refunds & Replacements

Refunds or replacements are available only if:

  • Your item arrives damaged during shipping.
  • Your item has a manufacturing defect.
  • You receive the complete wrong product.

To report an issue, please contact us within 7 days of delivery at:

Email: mgcorp.4@gmail.com

Please include:

  • Your order number
  • Your full name
  • A brief description of the issue
  • Clear photos or videos showing the problem

Failure to report an issue within 7 days may result in your request being denied.

Non-Refundable Situations

We do not offer refunds or returns for:

  • Change of mind
  • Ordering the wrong product or variant
  • Incorrect shipping information provided by the customer
  • Damage caused by misuse, improper installation, accidents, neglect, or unauthorized modifications
  • Normal wear and tear

Refund Process

Once your request has been reviewed and approved, we will either:

  • Send a replacement product, or
  • Issue a refund to your original payment method

Approved refunds are typically processed within 5–10 business days.

Chargebacks

If you experience an issue with your order, please contact us first so we have the opportunity to resolve it before initiating a payment dispute.